Refund policy

Returns Policy

Freak Out Store strives to provide products that meet and exceed your expectations. However, we understand that there may be instances where you need to return a product. Please read our returns policy carefully to ensure a smooth process.

Eligibility for Returns

- We accept returns within 7 days of the original purchase date.
- To be eligible for a return, the item must be unused/unworn, in its original packaging, and in the same condition as received.

Return Process

- To initiate a return, please contact our customer service team at support@freakoutstore.com to obtain a return number.
- Clearly mark the return number on the outside of the package you are returning.
- Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.

Refund or Exchange

- Once we receive your returned item, our team will inspect it to ensure it meets our return criteria.
- If the return is approved, you will have the option for a refund to the original payment method or store credit.
- If you prefer an exchange, please specify the replacement item you would like in your return request. Exchanges are subject to availability.

4. Refund Processing Time

- Refunds will be processed within 7 business days of receiving the returned item.
- Please note that the time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.

5. Damaged or Defective Items

- If you receive a damaged or defective item, please contact us at support@freakoutstore.com immediately to arrange for a replacement or refund.
- We require photo evidence of the damage or defect for our records.

6. Final Sale Items

- Items marked as final sale are not eligible for return or exchange unless they are damaged or defective upon receipt.

7. Contact Us

- If you have any questions about our returns policy or need assistance with a return, please don't hesitate to contact our customer service team at suppor@freakoutstore.com.

Note: This returns policy is subject to change without prior notice. Please refer to our website for the most up-to-date information.

Freak Out Store

www.freakoutstore.com

support@freakoutstore.com